How do I return an item?
Standard Return Policy
In Seriena, we strive to bring the best value to our customers and guarantee your satisfaction. If for any reason, you are not satisfied with your purchase, we will gladly accept your return request within 15 days of receiving your item(s). The return shipping is the responsibility of the customer. A $50 restocking fee will be applicable to items being returned.
Since our warehouse is located outside of Seattle, Seattle customers can choose to return the items directly to the warehouse. The same amount of $50 restocking fee and other rules in the standard return policy will apply.
Non returnable items:
In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery on the delivery document and contact us immediately. Should you choose not to pursue replacements, the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.
We cannot take cancellation once the order has been placed. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method minus restocking fees* and round-trip
In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to:
You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this timeframe has elapsed and no delivery has been scheduled the order will be returned. Due to the high cost of shipping and size of the items, If your order that was offered with free
Receiving your Product
Tracking details confirming how your order will be delivered will be emailed to you once your product ships out. These tracking details allow you to see which carrier will be delivering your item and will confirm the type of delivery it will be.
UPS / FedEx Ground Shipments
For all ground shipments you will be able to track your package online on the carriers website. This information will allow you to see an “estimated delivery date” which will give you the opportunity to be at home when the package is delivered. If you are not able to be at home the carrier does have the ability to leave the package at the front door if they deem it safe.
Truck Freight / White Glove Shipments
If you see that your order has shipped with a Truck Freight or White Glove Carrier please be sure to inspect both the packaging and product upon delivery. If the packaging or product is damaged in any way please be sure to note the damage on the delivery documents. Due to the shipping company policy, we will not be able to compensate any damage or defective report if the damage or defective is not noted on the delivery documents.